* ONSITE set up in BGC, Taguig
* Must be flexible in the schedule (can work in AM or GY)
* Can start immediately
Responsibilities:
- Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
- Resolve customer inquiries via email or chat within the agreed SLA.
- Providing exceptional customer service to our large base of customers
- Ensuring that all interactions and relevant information is captured in the ticket logging process
- Taking ownership & accountability of the resolution process for CS related concerns
- Ensuring that all processes are performed as per the documented procedure
- Being able to assist other teams within our group should there be a need for additional support
Qualifications:
- At least 1 year of being a Customer Service Representative supporting clients through chat or email in a BPO industry
- Must have stability in a company/JOB HOPPER is not qualified
- Must have experience in life insurance account/Financial/Banking/Fintech or Collections.
- Exposed to answering inquiries regarding credit cards, refunds, collections, visa, mastercard transactions.
- EXCELLENT ENGLISH communication skills both written and verbal
- Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.
- Being able to adapt to change.
- Able to understand issues from a customer’s perspective when addressing issues.
- Needs to be a team player as the environment is quite fast paced and dynamic.
- Professional, Self-directed & Proactive.
Job Type: Full-time
Salary: Php25,000.00 - Php34,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
Application Question(s):
- Do you have work experience handling either a life insurance account, banking account, fintech, financial or collections account? If yes, how long?
- Do you have a stable work experience with your previous companies?
- This is for pure work onsite in BGC for a nightshift schedule, is that fine with you?
- Can you commit to 4 processes in this position? (Initial interview, Written assessments, OPS Interview, and Final Interview with the client)
- Email and contact number:
